FAQ
when will my order ship?
New orders are expected to ship within 2 business days (Monday-Friday). Once your order ships, you'll receive a shipping notification along with a tracking number.
how do pre-orders work?
Pre-orders are expected to ship on the date given on the product page. You will get an email with your tracking number once it departs the packaging facility.
This ship date will also include any non-preorder items you purchase along with the pre-order item. If ordering multiple pre-order items, ALL items will ship on the later ship date unless you make separate orders.
where do I direct a question about an online order?
If you have a question about an online order, such as information about doing a return, adjusting a shipping address, order cancellation, etc... please send an email to orders@blackstarkeepshining.com. Make sure to include your order number in the subject or body of the email as we may need it to help you.
how do I know when my order will arrive?
After you place your order, you are automatically sent an email to the address you include with your order. In that email you will find a link for tracking your order to check its status.
bulk orders
We are a direct-to-consumer shop, and as such, we don’t offer bulk-order services or wholesale prices. For any large orders, blackstarkeepshining.com is not liable for any damages or issues that occur during transit. Additionally, music items are non-returnable and all sales are final. To inquire about ordering in bulk, we recommend you reach out to the distributor of the record(s) you are interested in ordering.
what are your online shipping options?
For shipping carriers, we offer USPS (Media, Express, Priority and First Class), and UPS.
After you provide your shipping/billing information, you will have the option to choose your preferred shipping method and see the cost before you complete your order.
what are your international shipping options?
We ship all over our beautiful planet, from Minneapolis to Melbourne.
For all orders, including international orders, your available shipping options will be presented at checkout. For international orders we recommend you use USPS Priority Mail or UPS. Delivery times can vary and depends on the process of your selected carrier and your local postal system.
Please be aware; each country has their own customs laws, so in some cases, additional duty charges may apply upon receipt. These fees are not imposed or controlled by blackstarkeepshining.com and are the responsibility of the customer. Please reach out to your local carriers or customs office for details on Import Duty Fees.
RETURN + EXCHANGE POLICIES
We offer returns or exchanges within 30 days from the time you receive your package. You can return your product for store credit or a refund. Returned items must be in their original condition (i.e. unwashed and undamaged) with no visible signs of wear or use.
Discounted items are final and cannot be returned or exchanged. Music items are not returnable. If you receive a damaged CD, vinyl, or cassette, we will send a new one out once we confirm the damage. Please email orders@blackstarkeepshining.com with photos and videos to begin the process.
In the event you receive a damaged item, or an item you did not order, we will process the return/exchange at our expense. However, for standard returns/exchanges (ex; you receive the item you ordered but would like a smaller size), the customer is responsible for all shipping fees. Please reach out to us at orders@blackstarkeepshining.com with any questions or to initiate.
how do I initiate a return or exchange?
Email us at orders@blackstarkeepshining.com or use our contact page to reach us, and we'll get back to you as soon as we can.
What is the policy and procedure regarding Unclaimed Packages?
When a package is returned to us by the carrier, it is generally due to a mistake being made when someone enters their address, or the package never being claimed at the post office.
If this happens to you, once we receive the package, we will email you to verify a correct address and resend your package. If we do not get a response to that email within 14 days we will refund your order.
DIGITAL DOWNLOADS
how do digital downloads work?
Once you’ve completed your order, an email will be sent to you with a link to download the content. All downloads must be performed at a computer and will not work if done on a phone.
I did not receive my download link
If you did not receive your download link, please go through your spam folder, as our downloads emails have a habit of ending up there. If you still haven’t found it, please shoot an email to downloads@rhymesayers.com and we will investigate the issue. Make sure to include your order number as this will speed up the process and bring a resolution to the issue quicker.
other problems
Send an email to downloads@rhymesayers.com, and we will get back to you as soon as possible.
ACCESSIBILITY
Black Star’s website is committed to keeping our site accessible to everyone. We welcome feedback on ways to improve this site’s accessibility. If you are having issues making a purchase or navigating our site, please contact us at: orders@blackstarkeepshining.com